Course Introduction
Banking leaders must optimise complex operational processes and embed robust governance frameworks to deliver efficient, resilient and compliant services amid digital transformation, rising regulatory expectations and intensifying competition. This banking operations training programme provides advanced frameworks for designing integrated operational governance, managing operational risk and leveraging technology to enhance efficiency, control and customer outcomes. Participants develop the capability to strengthen operational resilience, integrate RegTech solutions and align day-to-day operations with strategic institutional objectives. This bank governance masterclass course equips executives to build high-performing operations functions that protect value, reduce risk and support sustainable performance. This course can be facilitated in London, Dubai, Kuala Lumpur, Nairobi, and other major business centres on client-preferred dates.
Why Choose This Course?
Strengthening operational governance and control frameworks that enhance accountability, reduce operational risk and support board-level oversight of critical banking functions
Optimise core banking processes including payments, settlements, transaction management and service delivery to improve efficiency, accuracy and customer experience
Build robust operational resilience capabilities that ensure continuity of critical functions and rapid recovery from disruption, cyber incidents and technology failures
Integrate RegTech, automation and generative AI tools into operational workflows to reduce manual effort, improve compliance monitoring and enhance decision quality
Enhance third-party, outsourcing and vendor governance to manage concentration risk, operational dependencies and regulatory expectations across the supply chain
Create sustainable operational excellence that reduces costs, improves risk-adjusted performance and positions the organisation competitively in a rapidly evolving banking landscape
5 Days
13 Jul – 17 Jul 2026
London
£3,905
Choose the date and location that suits you:
Who Should Attend ?
Chief Operating Officers (COOs) and Heads of Banking Operations accountable for enterprise operational strategy, governance and resilience
Banking Operations Directors and Governance Directors responsible for designing and overseeing operational frameworks, controls and performance
Senior Operations Managers and Operational Risk Managers tasked with executing operational governance, process improvement and risk mitigation initiatives
Operations Managers and Compliance Managers leading day-to-day operational processes, regulatory alignment and control implementation
Banking Operations Analysts and Governance Analysts supporting process design, performance monitoring and compliance activities
Operations Coordinators and Transaction Processing Specialists delivering core operational execution, reconciliation and service delivery under senior guidance
Learning Objectives
By the end of this programme, participants will be able to:
Design and implement comprehensive operational governance frameworks that integrate risk management, compliance and performance objectives across all banking operations
Optimise core operational processes including payments, settlements and transaction management to improve efficiency, accuracy and resilience while reducing operational costs
Establish robust operational resilience and business continuity frameworks that ensure continuity of critical functions and rapid recovery from disruption or cyber incidents
Leverage RegTech, automation and generative AI tools to enhance compliance monitoring, reduce manual processing and improve operational decision quality
Strengthen third-party and outsourcing governance to manage concentration, dependency and operational risks across the banking supply chain
Develop performance measurement, analytics and continuous improvement processes that drive measurable gains in operational efficiency and risk reduction
Align operational activities with strategic objectives, regulatory expectations and customer outcomes through clear governance, accountability and reporting mechanisms
Build organisational capability in operational leadership, change management and technology adoption that sustains excellence amid ongoing digital and regulatory transformation
Course Delivery Approach
Hands-on workshops focused on designing operational governance frameworks, resilience plans and process optimisation initiatives using realistic banking scenarios
In-depth case study analysis of successful and challenged banking operations transformations with emphasis on governance lessons, technology adoption and measurable outcomes
Simulation exercises requiring participants to manage operational incidents, design controls and implement RegTech solutions under time and resource constraints
Collaborative group projects developing end-to-end operational governance solutions including process maps, resilience frameworks and performance dashboards
Masterclasses on specialised topics including generative AI in operations, RegTech implementation and third-party risk governance
Personal operational improvement projects applying programme frameworks directly to participants’ current banking operations responsibilities with structured expert feedback
Course Syllabus
01 Foundations of Advanced Banking Operations and Integrated Governance
Examining the evolution of banking operations from transactional processing to strategic, technology-enabled and governance-driven functions
Defining the scope of advanced banking operations including process excellence, operational risk, resilience and governance integration
Identifying the key interfaces between operations, risk management, compliance, technology and customer experience
Establishing principles of sound operational governance including clarity of roles, decision rights, accountability and escalation protocols
Recognising the impact of digital transformation, regulatory change and competitive pressure on operational priorities and governance requirements
Mapping the operational governance lifecycle from strategy and design through execution, monitoring and continuous improvement
02 Operational Risk Management, Control Frameworks and Resilience Building
Designing comprehensive operational risk frameworks that identify, assess, mitigate and monitor risks across all banking processes
Establishing robust internal control frameworks, segregation of duties and key control indicators that support reliable operational execution
Developing operational resilience strategies including business impact analysis, recovery planning and crisis management capabilities
Integrating operational risk considerations into process design, technology implementation and third-party management decisions
Conducting operational risk assessments, scenario analysis and lessons-learned processes that drive continuous improvement
Building a culture of operational risk awareness, accountability and proactive mitigation across operational teams
03 Core Banking Processes: Payments, Settlements and Transaction Management
Optimising end-to-end payments and settlement processes to improve speed, accuracy, cost efficiency and customer outcomes
Designing robust transaction management workflows including reconciliation, exception handling and fraud prevention controls
Integrating operational requirements into payment system selection, implementation and ongoing management
Managing operational aspects of real-time payments, cross-border transactions and emerging payment technologies
Establishing performance metrics, service level agreements and monitoring processes for core operational processes
Identifying automation and straight-through processing opportunities that reduce manual intervention and operational risk
04 Governance Integration, Compliance and Regulatory Alignment in Operations
Embedding regulatory requirements and compliance obligations into operational processes, procedures and decision frameworks
Designing governance structures that ensure operational activities align with internal policies, regulatory expectations and ethical standards
Implementing RegTech solutions and automated monitoring tools that enhance compliance efficiency and reduce operational burden
Managing the interface between operations, compliance, legal and risk functions to ensure coordinated regulatory alignment
Establishing operational reporting, audit trails and documentation standards that support regulatory examinations and internal assurance
Building capability to anticipate, interpret and implement regulatory change efficiently within operational environments
05 Technology Enablement, Automation and Generative AI in Banking Operations
Assessing the role of technology, automation and generative AI in transforming banking operations and enhancing governance
Designing and implementing automation initiatives including robotic process automation and intelligent workflow solutions
Integrating generative AI and large language model tools into operational processes to improve efficiency, decision support and customer service
Establishing governance frameworks for technology adoption including data quality, model risk, cybersecurity and change management
Managing the operational implications of core banking technology platforms, system integrations and digital channel operations
Measuring and realising the benefits of technology investments through clear business cases, performance metrics and continuous optimisation
06 Customer Operations, Service Delivery and Experience Governance
Designing operational frameworks that deliver consistent, high-quality customer experiences across channels and touchpoints
Integrating customer feedback, complaint management and service recovery processes into operational governance and improvement cycles
Managing operational aspects of customer onboarding, account maintenance, dispute resolution and service fulfilment
Establishing service level standards, performance monitoring and continuous improvement processes for customer-facing operations
Balancing operational efficiency with customer experience objectives and regulatory conduct requirements
Building operational capability to anticipate and respond to changing customer expectations and competitive service innovations
07 Third-Party, Outsourcing and Vendor Governance in Banking Operations
Designing comprehensive third-party risk and outsourcing governance frameworks that address concentration, dependency and operational risks
Establishing due diligence, onboarding, monitoring and exit strategies for critical vendors and service providers
Integrating third-party governance into operational processes, resilience planning and regulatory compliance activities
Managing the operational and governance implications of cloud services, fintech partnerships and banking-as-a-service arrangements
Establishing clear accountability, performance metrics and escalation protocols for third-party relationships
Building organisational capability to manage complex supply chains and ecosystem partnerships with appropriate control and transparency
08 Performance Measurement, Analytics and Continuous Improvement in Operations
Defining operational key performance indicators that link process efficiency, risk, cost, quality and customer outcomes
Developing operational dashboards, analytics and reporting tools that provide timely, decision-relevant insights to operational leaders
Conducting root cause analysis, process mining and performance benchmarking to identify improvement opportunities
Establishing continuous improvement methodologies, governance and change management processes that embed operational excellence
Integrating operational performance into broader organisational performance management, incentive frameworks and strategic planning
Building a culture of data-driven decision-making, innovation and continuous optimisation across operational teams
09 Cybersecurity, Information Security and Operational Resilience in Digital Environments
Integrating cybersecurity and information security requirements into operational governance, process design and technology management
Designing operational controls and monitoring processes that protect against cyber threats, data breaches and technology failures
Aligning operational resilience strategies with cybersecurity frameworks and regulatory expectations for critical functions
Managing the operational implications of digital transformation, remote working and expanded attack surfaces
Establishing incident response, recovery and communication protocols for operational and cyber disruptions
Building organisational awareness, training and capability to maintain operational security and resilience in evolving threat environments
10 Strategic Leadership, Change Management and Future-Proofing Banking Operations
Defining the evolving role of operational leadership in driving strategic execution, digital transformation and organisational resilience
Developing leadership practices, change management capabilities and influence skills required to lead operational transformation
Building high-performing operational teams through talent strategy, capability development and succession planning
Anticipating future trends in technology, regulation, customer expectations and competitive dynamics to future-proof operational capabilities
Creating organisational legacy through process standardisation, knowledge management and governance discipline that sustains excellence
Positioning banking operations as a strategic enabler of institutional performance, customer value and competitive advantage
Organisational Impact
Improved operational efficiency, reduced costs and enhanced service quality through optimised processes, automation and governance discipline
Stronger operational resilience, control effectiveness and regulatory alignment that protect the institution from disruption and compliance failures
Greater organisational agility enabled by technology-enabled operations and robust governance frameworks that support strategic execution
Enhanced reputation with regulators, customers and stakeholders through professional, well-governed and resilient banking operations
Sustainable competitive advantage through operational functions that actively contribute to value creation, risk reduction and customer outcomes
Reduced reliance on fragmented processes and external support through internal capability to design, govern and continuously improve operations
Personal Impact
Advanced practical capability in operational governance, process optimisation and technology-enabled operations at a professional mastery level
Enhanced ability to lead operational transformation, manage change and influence outcomes across complex banking environments
Clearer professional pathway towards Chief Operating Officer, Head of Banking Operations and senior operational leadership roles
Practical expertise in operational resilience, RegTech integration and third-party governance immediately applicable to current responsibilities
Expanded perspective on digital operations, regulatory alignment and continuous improvement that supports long-term career relevance
Greater personal confidence and credibility when advising executive teams, leading operational functions and representing operations to internal and external stakeholders
General Notes
Sector customisation available on request
Training material provided
Elevoris Certificate of Training issued to all participants
Optional post-programme advisory coaching available
In an environment where operational excellence and governance discipline increasingly determine which banking institutions deliver superior efficiency, resilience and customer outcomes, mastery of advanced banking operations is a defining leadership capability. This programme equips operational leaders with the frameworks, technology integration skills and governance discipline required to transform banking operations from a cost centre into a powerful driver of institutional performance, risk protection and sustainable competitive advantage.
Enrol now in the Advanced Banking Operations & Governance programme to develop the operational expertise, resilience frameworks and leadership capability required to build efficient, controlled and future-ready banking operations.
