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Introduction
Course Introduction
- Banking leaders must optimise complex operational processes and embed robust governance frameworks to deliver efficient, resilient and compliant services amid digital transformation, rising regulatory expectations and intensifying competition. This banking operations training programme provides advanced frameworks for designing integrated operational governance, managing operational risk and leveraging technology to enhance efficiency, control and customer outcomes. Participants develop the capability to strengthen operational resilience, integrate RegTech solutions and align day-to-day operations with strategic institutional objectives. This bank governance masterclass course equips executives to build high-performing operations functions that protect value, reduce risk and support sustainable performance. This course can be facilitated in London, Dubai, Kuala Lumpur, Nairobi, and other major business centres on client-preferred dates.
Why Choose This Course?
- • Strengthening operational governance and control frameworks that enhance accountability, reduce operational risk and support board-level oversight of critical banking functions
• Optimise core banking processes including payments, settlements, transaction management and service delivery to improve efficiency, accuracy and customer experience
• Build robust operational resilience capabilities that ensure continuity of critical functions and rapid recovery from disruption, cyber incidents and technology failures
• Integrate RegTech, automation and generative AI tools into operational workflows to reduce manual effort, improve compliance monitoring and enhance decision quality
• Enhance third-party, outsourcing and vendor governance to manage concentration risk, operational dependencies and regulatory expectations across the supply chain
• Create sustainable operational excellence that reduces costs, improves risk-adjusted performance and positions the organisation competitively in a rapidly evolving banking landscape
Who Should Attend ?
- • Chief Operating Officers (COOs) and Heads of Banking Operations accountable for enterprise operational strategy, governance and resilience
• Banking Operations Directors and Governance Directors responsible for designing and overseeing operational frameworks, controls and performance
• Senior Operations Managers and Operational Risk Managers tasked with executing operational governance, process improvement and risk mitigation initiatives
• Operations Managers and Compliance Managers leading day-to-day operational processes, regulatory alignment and control implementation
• Banking Operations Analysts and Governance Analysts supporting process design, performance monitoring and compliance activities
• Operations Coordinators and Transaction Processing Specialists delivering core operational execution, reconciliation and service delivery under senior guidance
5 Days
13 Jul – 17 Jul 2026
London
£3,905
Choose the date and location that suits you:
Learning Objectives
- By the end of this programme, participants will be able to:
• Design and implement comprehensive operational governance frameworks that integrate risk management, compliance and performance objectives across all banking operations
• Optimise core operational processes including payments, settlements and transaction management to improve efficiency, accuracy and resilience while reducing operational costs
• Establish robust operational resilience and business continuity frameworks that ensure continuity of critical functions and rapid recovery from disruption or cyber incidents
• Leverage RegTech, automation and generative AI tools to enhance compliance monitoring, reduce manual processing and improve operational decision quality
• Strengthen third-party and outsourcing governance to manage concentration, dependency and operational risks across the banking supply chain
• Develop performance measurement, analytics and continuous improvement processes that drive measurable gains in operational efficiency and risk reduction
• Align operational activities with strategic objectives, regulatory expectations and customer outcomes through clear governance, accountability and reporting mechanisms
• Build organisational capability in operational leadership, change management and technology adoption that sustains excellence amid ongoing digital and regulatory transformation
Course Delivery Approach
- • Hands-on workshops focused on designing operational governance frameworks, resilience plans and process optimisation initiatives using realistic banking scenarios
• In-depth case study analysis of successful and challenged banking operations transformations with emphasis on governance lessons, technology adoption and measurable outcomes
• Simulation exercises requiring participants to manage operational incidents, design controls and implement RegTech solutions under time and resource constraints
• Collaborative group projects developing end-to-end operational governance solutions including process maps, resilience frameworks and performance dashboards
• Masterclasses on specialised topics including generative AI in operations, RegTech implementation and third-party risk governance
• Personal operational improvement projects applying programme frameworks directly to participants’ current banking operations responsibilities with structured expert feedback
Course Syllabus
- MODULE 01
Foundations of Advanced Banking Operations and Integrated Governance
• Examining the evolution of banking operations from transactional processing to strategic, technology-enabled and governance-driven functions
• Defining the scope of advanced banking operations including process excellence, operational risk, resilience and governance integration
• Identifying the key interfaces between operations, risk management, compliance, technology and customer experience
• Establishing principles of sound operational governance including clarity of roles, decision rights, accountability and escalation protocols
• Recognising the impact of digital transformation, regulatory change and competitive pressure on operational priorities and governance requirements
• Mapping the operational governance lifecycle from strategy and design through execution, monitoring and continuous improvement
MODULE 02
Operational Risk Management, Control Frameworks and Resilience Building
• Designing comprehensive operational risk frameworks that identify, assess, mitigate and monitor risks across all banking processes
• Establishing robust internal control frameworks, segregation of duties and key control indicators that support reliable operational execution
• Developing operational resilience strategies including business impact analysis, recovery planning and crisis management capabilities
• Integrating operational risk considerations into process design, technology implementation and third-party management decisions
• Conducting operational risk assessments, scenario analysis and lessons-learned processes that drive continuous improvement
• Building a culture of operational risk awareness, accountability and proactive mitigation across operational teams
MODULE 03
Core Banking Processes: Payments, Settlements and Transaction Management
• Optimising end-to-end payments and settlement processes to improve speed, accuracy, cost efficiency and customer outcomes
• Designing robust transaction management workflows including reconciliation, exception handling and fraud prevention controls
• Integrating operational requirements into payment system selection, implementation and ongoing management
• Managing operational aspects of real-time payments, cross-border transactions and emerging payment technologies
• Establishing performance metrics, service level agreements and monitoring processes for core operational processes
• Identifying automation and straight-through processing opportunities that reduce manual intervention and operational risk
MODULE 04
Governance Integration, Compliance and Regulatory Alignment in Operations
• Embedding regulatory requirements and compliance obligations into operational processes, procedures and decision frameworks
• Designing governance structures that ensure operational activities align with internal policies, regulatory expectations and ethical standards
• Implementing RegTech solutions and automated monitoring tools that enhance compliance efficiency and reduce operational burden
• Managing the interface between operations, compliance, legal and risk functions to ensure coordinated regulatory alignment
• Establishing operational reporting, audit trails and documentation standards that support regulatory examinations and internal assurance
• Building capability to anticipate, interpret and implement regulatory change efficiently within operational environments
MODULE 05
Technology Enablement, Automation and Generative AI in Banking Operations
• Assessing the role of technology, automation and generative AI in transforming banking operations and enhancing governance
• Designing and implementing automation initiatives including robotic process automation and intelligent workflow solutions
• Integrating generative AI and large language model tools into operational processes to improve efficiency, decision support and customer service
• Establishing governance frameworks for technology adoption including data quality, model risk, cybersecurity and change management
• Managing the operational implications of core banking technology platforms, system integrations and digital channel operations
• Measuring and realising the benefits of technology investments through clear business cases, performance metrics and continuous optimisation
MODULE 06
Customer Operations, Service Delivery and Experience Governance
• Designing operational frameworks that deliver consistent, high-quality customer experiences across channels and touchpoints
• Integrating customer feedback, complaint management and service recovery processes into operational governance and improvement cycles
• Managing operational aspects of customer onboarding, account maintenance, dispute resolution and service fulfilment
• Establishing service level standards, performance monitoring and continuous improvement processes for customer-facing operations
• Balancing operational efficiency with customer experience objectives and regulatory conduct requirements
• Building operational capability to anticipate and respond to changing customer expectations and competitive service innovations
MODULE 07
Third-Party, Outsourcing and Vendor Governance in Banking Operations
• Designing comprehensive third-party risk and outsourcing governance frameworks that address concentration, dependency and operational risks
• Establishing due diligence, onboarding, monitoring and exit strategies for critical vendors and service providers
• Integrating third-party governance into operational processes, resilience planning and regulatory compliance activities
• Managing the operational and governance implications of cloud services, fintech partnerships and banking-as-a-service arrangements
• Establishing clear accountability, performance metrics and escalation protocols for third-party relationships
• Building organisational capability to manage complex supply chains and ecosystem partnerships with appropriate control and transparency
MODULE 08
Performance Measurement, Analytics and Continuous Improvement in Operations
• Defining operational key performance indicators that link process efficiency, risk, cost, quality and customer outcomes
• Developing operational dashboards, analytics and reporting tools that provide timely, decision-relevant insights to operational leaders
• Conducting root cause analysis, process mining and performance benchmarking to identify improvement opportunities
• Establishing continuous improvement methodologies, governance and change management processes that embed operational excellence
• Integrating operational performance into broader organisational performance management, incentive frameworks and strategic planning
• Building a culture of data-driven decision-making, innovation and continuous optimisation across operational teams
MODULE 09
Cybersecurity, Information Security and Operational Resilience in Digital Environments
• Integrating cybersecurity and information security requirements into operational governance, process design and technology management
• Designing operational controls and monitoring processes that protect against cyber threats, data breaches and technology failures
• Aligning operational resilience strategies with cybersecurity frameworks and regulatory expectations for critical functions
• Managing the operational implications of digital transformation, remote working and expanded attack surfaces
• Establishing incident response, recovery and communication protocols for operational and cyber disruptions
• Building organisational awareness, training and capability to maintain operational security and resilience in evolving threat environments
MODULE 10
Strategic Leadership, Change Management and Future-Proofing Banking Operations
• Defining the evolving role of operational leadership in driving strategic execution, digital transformation and organisational resilience
• Developing leadership practices, change management capabilities and influence skills required to lead operational transformation
• Building high-performing operational teams through talent strategy, capability development and succession planning
• Anticipating future trends in technology, regulation, customer expectations and competitive dynamics to future-proof operational capabilities
• Creating organisational legacy through process standardisation, knowledge management and governance discipline that sustains excellence
• Positioning banking operations as a strategic enabler of institutional performance, customer value and competitive advantage
Organisational Impact
- • Improved operational efficiency, reduced costs and enhanced service quality through optimised processes, automation and governance discipline
• Stronger operational resilience, control effectiveness and regulatory alignment that protect the institution from disruption and compliance failures
• Greater organisational agility enabled by technology-enabled operations and robust governance frameworks that support strategic execution
• Enhanced reputation with regulators, customers and stakeholders through professional, well-governed and resilient banking operations
• Sustainable competitive advantage through operational functions that actively contribute to value creation, risk reduction and customer outcomes
• Reduced reliance on fragmented processes and external support through internal capability to design, govern and continuously improve operations
Personal Impact
- • Advanced practical capability in operational governance, process optimisation and technology-enabled operations at a professional mastery level
• Enhanced ability to lead operational transformation, manage change and influence outcomes across complex banking environments
• Clearer professional pathway towards Chief Operating Officer, Head of Banking Operations and senior operational leadership roles
• Practical expertise in operational resilience, RegTech integration and third-party governance immediately applicable to current responsibilities
• Expanded perspective on digital operations, regulatory alignment and continuous improvement that supports long-term career relevance
• Greater personal confidence and credibility when advising executive teams, leading operational functions and representing operations to internal and external stakeholders
• General Notes
• Sector customisation available on request
• Training material provided
• Elevoris Certificate of Training issued to all participants
• Optional post-programme advisory coaching available
• In an environment where operational excellence and governance discipline increasingly determine which banking institutions deliver superior efficiency, resilience and customer outcomes, mastery of advanced banking operations is a defining leadership capability. This programme equips operational leaders with the frameworks, technology integration skills and governance discipline required to transform banking operations from a cost centre into a powerful driver of institutional performance, risk protection and sustainable competitive advantage.
• Enrol now in the Advanced Banking Operations & Governance programme to develop the operational expertise, resilience frameworks and leadership capability required to build efficient, controlled and future-ready banking operations.
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