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Introduction
Course Introduction
- Construction projects frequently generate claims arising from variations, delays, unforeseen conditions and scope changes that, if poorly managed, escalate into costly disputes, erode margins and damage commercial relationships. This construction claims management training equips practitioners with structured frameworks to identify, substantiate, evaluate and resolve claims proactively throughout the project lifecycle. Participants develop practical capabilities in contractual analysis, evidence management, quantum assessment and negotiation that protect entitlements and support efficient, fair outcomes. The claims management professional emphasis builds organisational capability to handle complex claims strategically while maintaining project momentum and stakeholder trust. This course can be facilitated in London, Dubai, Kuala Lumpur, Nairobi, and other major business centres on client-preferred dates.
Why Choose This Course?
- • Master early identification and classification of construction claims to protect contractual entitlements, secure timely notifications and prevent unnecessary escalation into formal disputes
• Develop robust skills in claim preparation, substantiation and quantification that improve recovery rates and reduce the financial impact of variations, delays and disruption
• Strengthen capabilities in claim evaluation, response and negotiation to achieve fair settlements while preserving commercial relationships and project progress
• Embed rigorous documentation, evidence management and record-keeping practices that provide defensible positions in claims and subsequent dispute resolution proceedings
• Integrate claims management with proactive contract administration and risk mitigation strategies that minimise future claims and enhance overall project performance
• Build organisational resilience in handling construction claims through consistent processes, capability development and lessons learned that protect margins and reputation
Who Should Attend ?
- • Construction Contract Managers, Claims Specialists and Commercial Managers responsible for contractual compliance and claim handling
• Quantity Surveyors, Cost Engineers and Estimators involved in variation assessment, quantum calculation and claim valuation
• Project Directors, Site Managers and Delivery Leads accountable for project outcomes, risk management and dispute avoidance
• Dispute Resolution Practitioners, Adjudicators and Legal Advisors specialising in construction and infrastructure contracts
• Procurement and Supply Chain Professionals managing construction contracts, supplier variations and performance issues
• Senior Executives and Programme Directors overseeing major construction projects who require strategic oversight of claims exposure and commercial risk
5 Days
13 Jul – 17 Jul 2026
London
£3,905
Choose the date and location that suits you:
Learning Objectives
- By the end of this programme, participants will be able to:
• Apply comprehensive construction claims management processes to identify, document and pursue valid entitlements while minimising dispute escalation and protecting project value
• Analyse contractual provisions, project records and correspondence to determine entitlements for variations, extensions of time, disruption and other claim types with clarity and precision
• Establish robust documentation, evidence management and record-keeping systems that support defensible claim substantiation and successful resolution outcomes
• Develop and implement rigorous claim preparation, submission and presentation strategies that enhance recovery potential and facilitate efficient evaluation by counterparties
• Quantify prolongation, disruption, acceleration and other claim elements accurately using appropriate methodologies, supporting data and industry-accepted approaches
• Lead structured negotiation processes and settlement discussions that achieve fair commercial outcomes while maintaining relationships and avoiding unnecessary formal dispute proceedings
• Design and embed proactive claims prevention, early warning and mitigation strategies within contract administration and project controls to reduce future exposure
• Integrate claims management insights into broader project governance, risk management and continuous improvement frameworks to enhance organisational performance on construction contracts
Course Delivery Approach
- • Detailed examination of real-world construction claims scenarios and case studies illustrating successful management approaches, common failures and lessons in dispute avoidance
• Interactive workshops focused on claim identification, entitlement analysis, quantum calculation, claim drafting and negotiation simulation using realistic project contexts
• Structured group exercises developing claim files, evidence matrices, quantum assessments and response documents with expert facilitation and peer review
• Simulations of claim evaluation, negotiation and settlement processes under time pressure and competing commercial interests
• Facilitated discussions on challenges in managing claims across different contract forms, project types and stakeholder dynamics
• Personal and organisational action planning with expert feedback to support immediate application of claims management techniques in ongoing projects
Course Syllabus
- MODULE 01
Foundations of Construction Contracts and Claims Principles
• Examining the nature of construction contracts as risk allocation mechanisms and the role of claims in addressing changes and unforeseen events
• Understanding the contractual and legal basis for claims including express and implied terms, variations clauses and extension of time provisions
• Recognising how claims arise from the dynamic nature of construction projects and the importance of proactive management throughout the lifecycle
• Identifying the commercial and relational consequences of poorly managed claims including cost overruns, delays and damaged partnerships
• Establishing the principles of good faith, cooperation and fair dealing that underpin effective claims management and dispute avoidance
• Mapping the claims management process from identification through to resolution and its integration with broader project and contract administration
MODULE 02
Identification and Classification of Construction Claims
• Developing systematic approaches to review project documentation, correspondence and site records to identify potential claims at the earliest opportunity
• Classifying claims by type including variation and change claims, extension of time claims, disruption and inefficiency claims, and prolongation cost claims
• Distinguishing between claims arising from employer risk events, contractor risk events and neutral events that affect contractual entitlements
• Recognising the interaction between multiple claim types and the importance of maintaining clear separation for substantiation purposes
• Establishing early warning mechanisms and project review processes that flag emerging issues before they crystallise into formal claims
• Prioritising claims based on value, complexity, contractual strength and strategic importance to focus management effort effectively
MODULE 03
Contractual Entitlements, Notices and Time Bar Compliance
• Interpreting notice requirements, time bar provisions and procedural requirements in construction contracts that govern claim validity
• Establishing robust internal processes for identifying when notices are required and ensuring timely submission in accordance with contractual deadlines
• Analysing the consequences of failing to comply with notice and time bar provisions and strategies for mitigating or overcoming such failures where possible
• Managing the interface between contractual notice requirements and broader project reporting, risk registers and commercial governance
• Developing templates, checklists and workflows that support consistent compliance with notice and procedural obligations across projects
• Balancing the need for timely notification with the requirement for sufficient information to substantiate the claim at the point of submission
MODULE 04
Documentation, Records and Evidence Management for Claims
• Identifying the types of records and evidence required to substantiate different categories of construction claims including programmes, progress records and cost data
• Establishing contemporaneous record-keeping practices that capture events, impacts and mitigation actions as they occur on site and in the office
• Managing the burden of proof in claims and the importance of clear, organised and accessible documentation for internal review and external scrutiny
• Implementing document management systems and protocols that preserve the integrity and chain of custody of evidence for potential dispute resolution
• Conducting regular audits of project records to identify gaps and ensure that claim-supporting evidence is complete and defensible
• Integrating claims documentation requirements into standard project administration processes to reduce the burden of retrospective evidence gathering
MODULE 05
Quantification, Valuation and Cost Analysis of Claims
• Applying appropriate methodologies for valuing variation claims including measurement, unit rates, lump sums and fair valuation approaches
• Calculating prolongation costs including site preliminaries, head office overheads, finance charges and other time-related costs with supporting justification
• Assessing disruption and inefficiency claims using measured mile, earned value and other recognised analytical techniques
• Evaluating acceleration claims, mitigation costs and other consequential losses arising from employer risk events or instructions
• Managing the interaction between cost, time and quality impacts in claim quantification and avoiding double counting or overlap between claim elements
• Preparing clear, transparent and well-supported quantum assessments that withstand scrutiny from employers, contract administrators and dispute resolvers
MODULE 06
Claim Preparation, Submission and Presentation
• Structuring claim submissions to present a clear narrative, contractual basis, factual background, impact analysis and quantum assessment
• Compiling comprehensive claim files that include all supporting documentation, programmes, correspondence and expert reports in a logical and accessible format
• Developing executive summaries, claim synopses and presentation materials that communicate key points effectively to decision-makers and adjudicators
• Managing the timing and sequencing of claim submissions in relation to project milestones, payment cycles and contractual deadlines
• Coordinating input from project teams, commercial staff, legal advisors and external experts to ensure claim quality and consistency
• Establishing internal review and approval processes for claims prior to submission to ensure accuracy, completeness and strategic alignment
MODULE 07
Claim Evaluation, Response and Counterclaim Management
• Establishing structured processes for receiving, logging and acknowledging claims from contractors or subcontractors in a timely and professional manner
• Conducting independent reviews of incoming claims to assess contractual validity, factual accuracy, quantum reasonableness and procedural compliance
• Preparing well-reasoned responses, requests for further information and counterclaims that protect the employer's or main contractor's position
• Managing the exchange of claim information, clarification meetings and site inspections to narrow issues and facilitate resolution
• Identifying opportunities for partial settlement, set-off or commercial resolution while preserving rights in relation to disputed elements
• Maintaining comprehensive records of claim evaluation and response activities to support subsequent negotiations or formal dispute proceedings
MODULE 08
Negotiation, Settlement and Commercial Resolution Strategies
• Developing negotiation strategies and tactics tailored to the specific circumstances, value and relationship dynamics of each claim
• Managing without prejudice discussions, mediation-style processes and commercial negotiations to achieve settlement without formal escalation
• Preparing negotiation briefs, settlement ranges, trade-off options and approval authorities to support effective decision-making during discussions
• Documenting settlement agreements clearly to avoid future ambiguity and ensure that all elements of the claim are fully and finally resolved
• Balancing commercial pragmatism with the protection of legal rights and the avoidance of creating adverse precedents for future claims
• Reviewing settlement outcomes to extract lessons learned and improve future claims management and negotiation capability
MODULE 09
Dispute Resolution Mechanisms and Escalation Management
• Understanding the range of dispute resolution options available in construction contracts including negotiation, mediation, adjudication, arbitration and litigation
• Managing the transition from claim negotiation to formal dispute resolution including the preparation of referral documents and selection of appropriate forums
• Preparing for and participating in adjudication or arbitration proceedings including the management of evidence, witness statements and expert reports
• Developing strategies for managing the costs, time and commercial implications of formal dispute resolution processes
• Recognising when to escalate, when to settle and how to use dispute resolution as leverage in ongoing commercial negotiations
• Integrating dispute resolution outcomes and lessons into contract administration practices and future tendering and risk management activities
MODULE 10
Claims Prevention, Proactive Administration and Organisational Capability
• Embedding claims prevention strategies into contract drafting, tender evaluation, project mobilisation and ongoing administration processes
• Implementing early warning systems, risk registers and collaborative working practices that identify and address issues before they become claims
• Developing organisational capability through training, process standardisation, templates and knowledge management that improve claims handling consistency
• Conducting post-project reviews and claims lessons learned exercises that feed into continuous improvement of contract and project management practices
• Integrating claims management performance metrics into project reporting, commercial dashboards and organisational performance frameworks
• Positioning claims management as a strategic commercial capability that protects project value, enhances competitiveness and supports sustainable business growth
Organisational Impact
- • Reduced financial exposure and improved cash flow certainty through earlier identification, better substantiation and more effective resolution of construction claims
• Lower incidence and cost of formal disputes through improved negotiation capability and proactive prevention strategies
• Stronger commercial relationships with contractors, subcontractors and clients resulting from fair, transparent and professional claims handling
• Enhanced project delivery performance through better integration of claims management with contract administration, risk management and project controls
• Sustainable development of internal claims management capability that reduces reliance on external advisors and improves consistency across projects
• Clear demonstration of commercial competence that strengthens the organisation's reputation and competitiveness in the construction and infrastructure sectors
Personal Impact
- • Advanced expertise in construction claims management that positions participants as capable commercial leaders able to protect project value and resolve complex issues
• Practical frameworks, tools and confidence to identify, prepare, evaluate and negotiate claims with greater effectiveness and professional credibility
• Enhanced ability to influence stakeholders, justify positions and drive fair outcomes in high-stakes contractual negotiations and disputes
• Stronger skills in evidence management, quantum assessment and dispute avoidance directly applicable to complex construction and infrastructure projects
• Expanded strategic perspective connecting claims management to broader project governance, risk management and organisational performance objectives
• Clear professional development pathway toward senior roles in commercial management, contract administration and dispute resolution in the construction sector
• General Notes
• Sector customisation available on request
• Training material provided
• Elevoris Certificate of Training issued to all participants
• Optional post-programme advisory coaching available
• Construction claims, when managed effectively, shift from sources of conflict and value leakage to opportunities for fair resolution, relationship preservation and continuous improvement in project delivery. By embedding rigorous identification, preparation and negotiation practices into everyday contract administration, organisations protect margins, reduce disputes and build lasting commercial capability.
• Enrol now in the Construction Claims Management Professional Training programme and develop the expertise to manage claims with strategic clarity, contractual rigour and measurable commercial impact.
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