Course Introduction
Construction projects frequently generate claims arising from variations, delays, unforeseen conditions and scope changes that, if poorly managed, escalate into costly disputes, erode margins and damage commercial relationships. This construction claims management training equips practitioners with structured frameworks to identify, substantiate, evaluate and resolve claims proactively throughout the project lifecycle. Participants develop practical capabilities in contractual analysis, evidence management, quantum assessment and negotiation that protect entitlements and support efficient, fair outcomes. The claims management professional emphasis builds organisational capability to handle complex claims strategically while maintaining project momentum and stakeholder trust. This course can be facilitated in London, Dubai, Kuala Lumpur, Nairobi, and other major business centres on client-preferred dates.
Why Choose This Course?
Master early identification and classification of construction claims to protect contractual entitlements, secure timely notifications and prevent unnecessary escalation into formal disputes
Develop robust skills in claim preparation, substantiation and quantification that improve recovery rates and reduce the financial impact of variations, delays and disruption
Strengthen capabilities in claim evaluation, response and negotiation to achieve fair settlements while preserving commercial relationships and project progress
Embed rigorous documentation, evidence management and record-keeping practices that provide defensible positions in claims and subsequent dispute resolution proceedings
Integrate claims management with proactive contract administration and risk mitigation strategies that minimise future claims and enhance overall project performance
Build organisational resilience in handling construction claims through consistent processes, capability development and lessons learned that protect margins and reputation
5 Days
13 Jul – 17 Jul 2026
London
£3,905
Choose the date and location that suits you:
Who Should Attend ?
Construction Contract Managers, Claims Specialists and Commercial Managers responsible for contractual compliance and claim handling
Quantity Surveyors, Cost Engineers and Estimators involved in variation assessment, quantum calculation and claim valuation
Project Directors, Site Managers and Delivery Leads accountable for project outcomes, risk management and dispute avoidance
Dispute Resolution Practitioners, Adjudicators and Legal Advisors specialising in construction and infrastructure contracts
Procurement and Supply Chain Professionals managing construction contracts, supplier variations and performance issues
Senior Executives and Programme Directors overseeing major construction projects who require strategic oversight of claims exposure and commercial risk
Learning Objectives
By the end of this programme, participants will be able to:
Apply comprehensive construction claims management processes to identify, document and pursue valid entitlements while minimising dispute escalation and protecting project value
Analyse contractual provisions, project records and correspondence to determine entitlements for variations, extensions of time, disruption and other claim types with clarity and precision
Establish robust documentation, evidence management and record-keeping systems that support defensible claim substantiation and successful resolution outcomes
Develop and implement rigorous claim preparation, submission and presentation strategies that enhance recovery potential and facilitate efficient evaluation by counterparties
Quantify prolongation, disruption, acceleration and other claim elements accurately using appropriate methodologies, supporting data and industry-accepted approaches
Lead structured negotiation processes and settlement discussions that achieve fair commercial outcomes while maintaining relationships and avoiding unnecessary formal dispute proceedings
Design and embed proactive claims prevention, early warning and mitigation strategies within contract administration and project controls to reduce future exposure
Integrate claims management insights into broader project governance, risk management and continuous improvement frameworks to enhance organisational performance on construction contracts
Course Delivery Approach
Detailed examination of real-world construction claims scenarios and case studies illustrating successful management approaches, common failures and lessons in dispute avoidance
Interactive workshops focused on claim identification, entitlement analysis, quantum calculation, claim drafting and negotiation simulation using realistic project contexts
Structured group exercises developing claim files, evidence matrices, quantum assessments and response documents with expert facilitation and peer review
Simulations of claim evaluation, negotiation and settlement processes under time pressure and competing commercial interests
Facilitated discussions on challenges in managing claims across different contract forms, project types and stakeholder dynamics
Personal and organisational action planning with expert feedback to support immediate application of claims management techniques in ongoing projects
Course Syllabus
01 Foundations of Construction Contracts and Claims Principles
Examining the nature of construction contracts as risk allocation mechanisms and the role of claims in addressing changes and unforeseen events
Understanding the contractual and legal basis for claims including express and implied terms, variations clauses and extension of time provisions
Recognising how claims arise from the dynamic nature of construction projects and the importance of proactive management throughout the lifecycle
Identifying the commercial and relational consequences of poorly managed claims including cost overruns, delays and damaged partnerships
Establishing the principles of good faith, cooperation and fair dealing that underpin effective claims management and dispute avoidance
Mapping the claims management process from identification through to resolution and its integration with broader project and contract administration
02 Identification and Classification of Construction Claims
Developing systematic approaches to review project documentation, correspondence and site records to identify potential claims at the earliest opportunity
Classifying claims by type including variation and change claims, extension of time claims, disruption and inefficiency claims, and prolongation cost claims
Distinguishing between claims arising from employer risk events, contractor risk events and neutral events that affect contractual entitlements
Recognising the interaction between multiple claim types and the importance of maintaining clear separation for substantiation purposes
Establishing early warning mechanisms and project review processes that flag emerging issues before they crystallise into formal claims
Prioritising claims based on value, complexity, contractual strength and strategic importance to focus management effort effectively
03 Contractual Entitlements, Notices and Time Bar Compliance
Interpreting notice requirements, time bar provisions and procedural requirements in construction contracts that govern claim validity
Establishing robust internal processes for identifying when notices are required and ensuring timely submission in accordance with contractual deadlines
Analysing the consequences of failing to comply with notice and time bar provisions and strategies for mitigating or overcoming such failures where possible
Managing the interface between contractual notice requirements and broader project reporting, risk registers and commercial governance
Developing templates, checklists and workflows that support consistent compliance with notice and procedural obligations across projects
Balancing the need for timely notification with the requirement for sufficient information to substantiate the claim at the point of submission
04 Documentation, Records and Evidence Management for Claims
Identifying the types of records and evidence required to substantiate different categories of construction claims including programmes, progress records and cost data
Establishing contemporaneous record-keeping practices that capture events, impacts and mitigation actions as they occur on site and in the office
Managing the burden of proof in claims and the importance of clear, organised and accessible documentation for internal review and external scrutiny
Implementing document management systems and protocols that preserve the integrity and chain of custody of evidence for potential dispute resolution
Conducting regular audits of project records to identify gaps and ensure that claim-supporting evidence is complete and defensible
Integrating claims documentation requirements into standard project administration processes to reduce the burden of retrospective evidence gathering
05 Quantification, Valuation and Cost Analysis of Claims
Applying appropriate methodologies for valuing variation claims including measurement, unit rates, lump sums and fair valuation approaches
Calculating prolongation costs including site preliminaries, head office overheads, finance charges and other time-related costs with supporting justification
Assessing disruption and inefficiency claims using measured mile, earned value and other recognised analytical techniques
Evaluating acceleration claims, mitigation costs and other consequential losses arising from employer risk events or instructions
Managing the interaction between cost, time and quality impacts in claim quantification and avoiding double counting or overlap between claim elements
Preparing clear, transparent and well-supported quantum assessments that withstand scrutiny from employers, contract administrators and dispute resolvers
06 Claim Preparation, Submission and Presentation
Structuring claim submissions to present a clear narrative, contractual basis, factual background, impact analysis and quantum assessment
Compiling comprehensive claim files that include all supporting documentation, programmes, correspondence and expert reports in a logical and accessible format
Developing executive summaries, claim synopses and presentation materials that communicate key points effectively to decision-makers and adjudicators
Managing the timing and sequencing of claim submissions in relation to project milestones, payment cycles and contractual deadlines
Coordinating input from project teams, commercial staff, legal advisors and external experts to ensure claim quality and consistency
Establishing internal review and approval processes for claims prior to submission to ensure accuracy, completeness and strategic alignment
07 Claim Evaluation, Response and Counterclaim Management
Establishing structured processes for receiving, logging and acknowledging claims from contractors or subcontractors in a timely and professional manner
Conducting independent reviews of incoming claims to assess contractual validity, factual accuracy, quantum reasonableness and procedural compliance
Preparing well-reasoned responses, requests for further information and counterclaims that protect the employer's or main contractor's position
Managing the exchange of claim information, clarification meetings and site inspections to narrow issues and facilitate resolution
Identifying opportunities for partial settlement, set-off or commercial resolution while preserving rights in relation to disputed elements
Maintaining comprehensive records of claim evaluation and response activities to support subsequent negotiations or formal dispute proceedings
08 Negotiation, Settlement and Commercial Resolution Strategies
Developing negotiation strategies and tactics tailored to the specific circumstances, value and relationship dynamics of each claim
Managing without prejudice discussions, mediation-style processes and commercial negotiations to achieve settlement without formal escalation
Preparing negotiation briefs, settlement ranges, trade-off options and approval authorities to support effective decision-making during discussions
Documenting settlement agreements clearly to avoid future ambiguity and ensure that all elements of the claim are fully and finally resolved
Balancing commercial pragmatism with the protection of legal rights and the avoidance of creating adverse precedents for future claims
Reviewing settlement outcomes to extract lessons learned and improve future claims management and negotiation capability
09 Dispute Resolution Mechanisms and Escalation Management
Understanding the range of dispute resolution options available in construction contracts including negotiation, mediation, adjudication, arbitration and litigation
Managing the transition from claim negotiation to formal dispute resolution including the preparation of referral documents and selection of appropriate forums
Preparing for and participating in adjudication or arbitration proceedings including the management of evidence, witness statements and expert reports
Developing strategies for managing the costs, time and commercial implications of formal dispute resolution processes
Recognising when to escalate, when to settle and how to use dispute resolution as leverage in ongoing commercial negotiations
Integrating dispute resolution outcomes and lessons into contract administration practices and future tendering and risk management activities
10 Claims Prevention, Proactive Administration and Organisational Capability
Embedding claims prevention strategies into contract drafting, tender evaluation, project mobilisation and ongoing administration processes
Implementing early warning systems, risk registers and collaborative working practices that identify and address issues before they become claims
Developing organisational capability through training, process standardisation, templates and knowledge management that improve claims handling consistency
Conducting post-project reviews and claims lessons learned exercises that feed into continuous improvement of contract and project management practices
Integrating claims management performance metrics into project reporting, commercial dashboards and organisational performance frameworks
Positioning claims management as a strategic commercial capability that protects project value, enhances competitiveness and supports sustainable business growth
Organisational Impact
Reduced financial exposure and improved cash flow certainty through earlier identification, better substantiation and more effective resolution of construction claims
Lower incidence and cost of formal disputes through improved negotiation capability and proactive prevention strategies
Stronger commercial relationships with contractors, subcontractors and clients resulting from fair, transparent and professional claims handling
Enhanced project delivery performance through better integration of claims management with contract administration, risk management and project controls
Sustainable development of internal claims management capability that reduces reliance on external advisors and improves consistency across projects
Clear demonstration of commercial competence that strengthens the organisation's reputation and competitiveness in the construction and infrastructure sectors
Personal Impact
Advanced expertise in construction claims management that positions participants as capable commercial leaders able to protect project value and resolve complex issues
Practical frameworks, tools and confidence to identify, prepare, evaluate and negotiate claims with greater effectiveness and professional credibility
Enhanced ability to influence stakeholders, justify positions and drive fair outcomes in high-stakes contractual negotiations and disputes
Stronger skills in evidence management, quantum assessment and dispute avoidance directly applicable to complex construction and infrastructure projects
Expanded strategic perspective connecting claims management to broader project governance, risk management and organisational performance objectives
Clear professional development pathway toward senior roles in commercial management, contract administration and dispute resolution in the construction sector
General Notes
Sector customisation available on request
Training material provided
Elevoris Certificate of Training issued to all participants
Optional post-programme advisory coaching available
Construction claims, when managed effectively, shift from sources of conflict and value leakage to opportunities for fair resolution, relationship preservation and continuous improvement in project delivery. By embedding rigorous identification, preparation and negotiation practices into everyday contract administration, organisations protect margins, reduce disputes and build lasting commercial capability.
Enrol now in the Construction Claims Management Professional Training programme and develop the expertise to manage claims with strategic clarity, contractual rigour and measurable commercial impact.
