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Introduction
Course Introduction
- Modern organisations depend on highly capable secretarial and administrative professionals to maintain operational efficiency, support senior leadership and deliver consistent stakeholder service in increasingly digital and hybrid environments. This office administration training provides structured, practitioner-focused development in core secretarial competencies alongside contemporary skills in digital tools, communication and coordination. Participants build practical capability to manage complex workflows, produce high-quality documentation and act as trusted points of contact while strengthening their professional presence and contribution to organisational effectiveness. The secretarial professional masterclass emphasises hands-on application through realistic scenarios and skill-building exercises. This course can be facilitated in London, Dubai, Kuala Lumpur, Nairobi, and other major business centres on client-preferred dates.
Why Choose This Course?
- • Strengthening core secretarial and office administration competencies including professional communication, document production, diary management and stakeholder liaison
• Develop practical skills in using digital tools, collaboration platforms and productivity applications to improve efficiency and support modern working practices
• Build capability to coordinate meetings, events and travel arrangements with precision while maintaining high standards of organisation and professionalism
• Enhance written and verbal communication skills to produce clear, accurate and appropriately toned correspondence and documentation
• Strengthening approaches to confidentiality, information handling and professional discretion that protect organisational interests
• Improve personal effectiveness, time management and prioritisation to deliver consistent, high-quality support under pressure
Who Should Attend ?
- • Office Managers and Heads of Administration accountable for leading secretarial teams and maintaining high standards of office administration across the organisation
• Senior Secretaries and Senior Administrators responsible for supporting directors and senior managers with complex coordination and documentation requirements
• Office Coordinators and Personal Assistants tasked with managing daily administrative operations, stakeholder communication and workflow coordination
• Secretaries and Administrative Assistants providing core secretarial support including correspondence, filing, meeting support and general office administration
• Administrative Assistants and Office Assistants responsible for day-to-day administrative tasks, document handling and supporting team operations
• Junior Administrators and Receptionists developing professional capability in secretarial practice, communication and office coordination
5 Days
13 Jul – 17 Jul 2026
Dubai
£3,815
Choose the date and location that suits you:
Learning Objectives
- By the end of this masterclass, participants will be able to:
• Apply professional secretarial practices and office administration techniques that improve efficiency, accuracy and stakeholder service across administrative functions
• Produce clear, accurate and appropriately formatted correspondence, reports and documentation using modern office productivity tools
• Manage complex diaries, schedules and priorities effectively while balancing competing demands and supporting senior colleagues
• Coordinate meetings, events and travel arrangements with precision, attention to detail and professional protocol
• Handle information, records and confidential matters with discretion and in accordance with organisational governance requirements
• Communicate professionally and confidently with internal and external stakeholders at all levels
• Apply digital tools and productivity techniques to streamline administrative processes and improve personal and team effectiveness
• Demonstrate enhanced personal organisation, time management and professional presence that strengthens individual contribution and career development
Course Delivery Approach
- • Interactive workshop-based learning combining expert input with extensive practical exercises, real-world scenarios and skill demonstration
• Hands-on sessions focused on producing professional documentation, managing complex workflows and applying digital tools with immediate feedback
• Structured role-play and simulation exercises covering stakeholder interactions, meeting coordination and problem-solving situations
• Detailed case study analysis of effective secretarial and office administration practice to extract transferable techniques and best practices
• Personal administrative improvement projects in which participants apply course concepts directly to their current responsibilities with expert coaching
• Comprehensive pre- and post-course resources, templates, checklists and reference materials supporting immediate application and continued development
Course Syllabus
- MODULE 01
Foundations of Professional Secretarial and Office Administration Practice
• Examining the evolving role of secretarial and administrative professionals in supporting organisational effectiveness and senior leadership
• Identifying core principles of high-quality office administration including accuracy, reliability, discretion and stakeholder focus
• Mapping the interface between traditional secretarial duties and contemporary requirements including digital proficiency and hybrid working
• Recognising common challenges in modern office environments including volume of work, competing priorities and changing expectations
• Establishing the professional case for continuous development in secretarial and office administration skills
• Mapping the practical development pathway from foundational competence to advanced professional practice
MODULE 02
Professional Communication and Business Correspondence
• Developing clear, professional standards for emails, letters, reports and internal communications that reflect organisational professionalism
• Building skills in drafting, editing and formatting documents for accuracy, clarity and appropriate tone
• Managing different communication channels and adapting style for various audiences and purposes
• Handling sensitive or confidential correspondence with appropriate care and discretion
• Establishing processes for quality assurance and version control of important documents
• Creating approaches to continuous improvement in written communication through feedback and good practice
MODULE 03
Diary Management, Time Management and Prioritisation
• Applying effective techniques for managing complex diaries, appointments and schedules on behalf of self and others
• Developing prioritisation frameworks that balance urgent demands with important, longer-term administrative responsibilities
• Building skills in handling interruptions, shifting priorities and last-minute changes while maintaining service quality
• Establishing personal and team systems for workload planning and time allocation
• Managing the interface between own workload and support provided to senior colleagues
• Creating sustainable approaches to personal organisation that reduces stress and improves productivity
MODULE 04
Meeting Coordination, Preparation and Support
• Planning and coordinating meetings including logistics, participant management and documentation requirements
• Preparing high-quality meeting papers, agendas and supporting materials in a timely and professional manner
• Developing skills in taking accurate notes and producing clear, concise minutes and action lists
• Managing follow-up actions, tracking progress and ensuring accountability after meetings
• Handling virtual and hybrid meetings effectively using appropriate technology and protocols
• Establishing standards for meeting support that improve efficiency and decision-making outcomes
MODULE 05
Document and Records Management in Administrative Practice
• Applying good practice in creating, filing, retrieving and managing documents and records
• Using document management systems and filing structures to improve accessibility and reduce duplication
• Managing version control, retention and secure handling of important documents
• Supporting compliance with organisational information governance and data protection requirements
• Developing approaches to maintaining accurate and organised administrative records
• Creating personal and team habits that support efficient and reliable document management
MODULE 06
Digital Tools, Productivity Applications and Office Technology
• Developing practical skills in using office productivity platforms and collaboration tools effectively
• Applying digital techniques to improve document production, communication and task management
• Managing information across multiple digital systems while maintaining accuracy and security
• Identifying opportunities to streamline administrative processes through appropriate use of technology
• Establishing good practice in digital communication, file sharing and virtual collaboration
• Building capability to adapt to new tools and technologies as they are introduced in the workplace
MODULE 07
Stakeholder Liaison, Customer Service and Professional Presence
• Developing professional approaches to interacting with internal and external stakeholders at all levels
• Building skills in handling enquiries, requests and difficult situations with courtesy and effectiveness
• Managing the balance between supporting senior colleagues and providing responsive service to other stakeholders
• Establishing standards for professional presence, appearance and conduct in different settings
• Handling confidential and sensitive matters with appropriate discretion and judgement
• Creating approaches to building positive working relationships that enhance administrative support and organisational reputation
MODULE 08
Event Support, Travel Coordination and Logistics
• Planning and supporting internal and external events with attention to detail and professional standards
• Managing travel arrangements, itineraries and related logistics efficiently and accurately
• Coordinating requirements for visitors, meetings and hospitality with professionalism
• Handling changes, problems and unexpected requirements calmly and effectively
• Maintaining accurate records and documentation related to events and travel
• Establishing processes that improve the quality and reliability of event and travel support
MODULE 09
Confidentiality, Governance and Professional Standards
• Understanding the importance of confidentiality, data protection and information security in administrative roles
• Applying organisational policies and procedures for handling sensitive and confidential information
• Managing ethical considerations and professional boundaries in day-to-day administrative work
• Supporting compliance with relevant governance, regulatory and internal control requirements
• Developing personal habits and team practices that maintain high standards of integrity and discretion
• Creating approaches to continuous improvement in professional conduct and governance awareness
MODULE 10
Personal Effectiveness, Development and Career Progression
• Developing personal effectiveness strategies that improve productivity, resilience and job satisfaction
• Building skills in self-management, continuous learning and professional development
• Managing career progression within secretarial and administrative fields through skill development and visibility
• Establishing networks and relationships that support professional growth and knowledge sharing
• Balancing the demands of the role with personal wellbeing and sustainable working practices
• Positioning secretarial and office administration as a valued professional career with clear development pathways
Organisational Impact
- • Improved efficiency and quality of administrative support across teams and departments
• Stronger professional standards in communication, documentation and stakeholder service
• Better coordination of meetings, events and daily operations through capable secretarial and administrative practice
• Enhanced information handling, confidentiality and governance in administrative functions
• Greater organisational resilience through skilled, adaptable and professional administrative support
• Sustainable improvement in the contribution of secretarial and office administration functions to overall organisational effectiveness
Personal Impact
- • Advanced practical skills in secretarial practice, office administration and professional support
• Enhanced confidence and competence when managing complex workloads and stakeholder interactions
• Clearer professional identity and capability to contribute at a higher level within administrative functions
• Immediately applicable techniques in communication, organisation and digital tools that improve daily performance
• Expanded perspective on the strategic value of professional secretarial and administrative roles
• Greater personal effectiveness, job satisfaction and readiness for career progression in office administration
• General Notes
• Sector customisation available on request
• Training material provided
• Elevoris Certificate of Training issued to all participants
• Optional post-programme advisory coaching available
• Professional secretarial and office administration skills remain fundamental to organisational effectiveness, even as technology and working practices evolve. By strengthening both core competencies and contemporary capabilities, administrative professionals deliver greater value to their colleagues and organisations while building rewarding careers.
• Enrol now in the Secretarial & Office Administration Professional Masterclass to develop the practical skills, professional standards and modern capabilities required to excel in today’s administrative environment.
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