Course Introduction
Modern organisations depend on highly capable secretarial and administrative professionals to maintain operational efficiency, support senior leadership and deliver consistent stakeholder service in increasingly digital and hybrid environments. This office administration training provides structured, practitioner-focused development in core secretarial competencies alongside contemporary skills in digital tools, communication and coordination. Participants build practical capability to manage complex workflows, produce high-quality documentation and act as trusted points of contact while strengthening their professional presence and contribution to organisational effectiveness. The secretarial professional masterclass emphasises hands-on application through realistic scenarios and skill-building exercises. This course can be facilitated in London, Dubai, Kuala Lumpur, Nairobi, and other major business centres on client-preferred dates.
Why Choose This Course?
Strengthening core secretarial and office administration competencies including professional communication, document production, diary management and stakeholder liaison
Develop practical skills in using digital tools, collaboration platforms and productivity applications to improve efficiency and support modern working practices
Build capability to coordinate meetings, events and travel arrangements with precision while maintaining high standards of organisation and professionalism
Enhance written and verbal communication skills to produce clear, accurate and appropriately toned correspondence and documentation
Strengthening approaches to confidentiality, information handling and professional discretion that protect organisational interests
Improve personal effectiveness, time management and prioritisation to deliver consistent, high-quality support under pressure
5 Days
13 Jul – 17 Jul 2026
Dubai
£3,815
Choose the date and location that suits you:
Who Should Attend ?
Office Managers and Heads of Administration accountable for leading secretarial teams and maintaining high standards of office administration across the organisation
Senior Secretaries and Senior Administrators responsible for supporting directors and senior managers with complex coordination and documentation requirements
Office Coordinators and Personal Assistants tasked with managing daily administrative operations, stakeholder communication and workflow coordination
Secretaries and Administrative Assistants providing core secretarial support including correspondence, filing, meeting support and general office administration
Administrative Assistants and Office Assistants responsible for day-to-day administrative tasks, document handling and supporting team operations
Junior Administrators and Receptionists developing professional capability in secretarial practice, communication and office coordination
Learning Objectives
By the end of this masterclass, participants will be able to:
Apply professional secretarial practices and office administration techniques that improve efficiency, accuracy and stakeholder service across administrative functions
Produce clear, accurate and appropriately formatted correspondence, reports and documentation using modern office productivity tools
Manage complex diaries, schedules and priorities effectively while balancing competing demands and supporting senior colleagues
Coordinate meetings, events and travel arrangements with precision, attention to detail and professional protocol
Handle information, records and confidential matters with discretion and in accordance with organisational governance requirements
Communicate professionally and confidently with internal and external stakeholders at all levels
Apply digital tools and productivity techniques to streamline administrative processes and improve personal and team effectiveness
Demonstrate enhanced personal organisation, time management and professional presence that strengthens individual contribution and career development
Course Delivery Approach
Interactive workshop-based learning combining expert input with extensive practical exercises, real-world scenarios and skill demonstration
Hands-on sessions focused on producing professional documentation, managing complex workflows and applying digital tools with immediate feedback
Structured role-play and simulation exercises covering stakeholder interactions, meeting coordination and problem-solving situations
Detailed case study analysis of effective secretarial and office administration practice to extract transferable techniques and best practices
Personal administrative improvement projects in which participants apply course concepts directly to their current responsibilities with expert coaching
Comprehensive pre- and post-course resources, templates, checklists and reference materials supporting immediate application and continued development
Course Syllabus
01 Foundations of Professional Secretarial and Office Administration Practice
Examining the evolving role of secretarial and administrative professionals in supporting organisational effectiveness and senior leadership
Identifying core principles of high-quality office administration including accuracy, reliability, discretion and stakeholder focus
Mapping the interface between traditional secretarial duties and contemporary requirements including digital proficiency and hybrid working
Recognising common challenges in modern office environments including volume of work, competing priorities and changing expectations
Establishing the professional case for continuous development in secretarial and office administration skills
Mapping the practical development pathway from foundational competence to advanced professional practice
02 Professional Communication and Business Correspondence
Developing clear, professional standards for emails, letters, reports and internal communications that reflect organisational professionalism
Building skills in drafting, editing and formatting documents for accuracy, clarity and appropriate tone
Managing different communication channels and adapting style for various audiences and purposes
Handling sensitive or confidential correspondence with appropriate care and discretion
Establishing processes for quality assurance and version control of important documents
Creating approaches to continuous improvement in written communication through feedback and good practice
03 Diary Management, Time Management and Prioritisation
Applying effective techniques for managing complex diaries, appointments and schedules on behalf of self and others
Developing prioritisation frameworks that balance urgent demands with important, longer-term administrative responsibilities
Building skills in handling interruptions, shifting priorities and last-minute changes while maintaining service quality
Establishing personal and team systems for workload planning and time allocation
Managing the interface between own workload and support provided to senior colleagues
Creating sustainable approaches to personal organisation that reduces stress and improves productivity
04 Meeting Coordination, Preparation and Support
Planning and coordinating meetings including logistics, participant management and documentation requirements
Preparing high-quality meeting papers, agendas and supporting materials in a timely and professional manner
Developing skills in taking accurate notes and producing clear, concise minutes and action lists
Managing follow-up actions, tracking progress and ensuring accountability after meetings
Handling virtual and hybrid meetings effectively using appropriate technology and protocols
Establishing standards for meeting support that improve efficiency and decision-making outcomes
05 Document and Records Management in Administrative Practice
Applying good practice in creating, filing, retrieving and managing documents and records
Using document management systems and filing structures to improve accessibility and reduce duplication
Managing version control, retention and secure handling of important documents
Supporting compliance with organisational information governance and data protection requirements
Developing approaches to maintaining accurate and organised administrative records
Creating personal and team habits that support efficient and reliable document management
06 Digital Tools, Productivity Applications and Office Technology
Developing practical skills in using office productivity platforms and collaboration tools effectively
Applying digital techniques to improve document production, communication and task management
Managing information across multiple digital systems while maintaining accuracy and security
Identifying opportunities to streamline administrative processes through appropriate use of technology
Establishing good practice in digital communication, file sharing and virtual collaboration
Building capability to adapt to new tools and technologies as they are introduced in the workplace
07 Stakeholder Liaison, Customer Service and Professional Presence
Developing professional approaches to interacting with internal and external stakeholders at all levels
Building skills in handling enquiries, requests and difficult situations with courtesy and effectiveness
Managing the balance between supporting senior colleagues and providing responsive service to other stakeholders
Establishing standards for professional presence, appearance and conduct in different settings
Handling confidential and sensitive matters with appropriate discretion and judgement
Creating approaches to building positive working relationships that enhance administrative support and organisational reputation
08 Event Support, Travel Coordination and Logistics
Planning and supporting internal and external events with attention to detail and professional standards
Managing travel arrangements, itineraries and related logistics efficiently and accurately
Coordinating requirements for visitors, meetings and hospitality with professionalism
Handling changes, problems and unexpected requirements calmly and effectively
Maintaining accurate records and documentation related to events and travel
Establishing processes that improve the quality and reliability of event and travel support
09 Confidentiality, Governance and Professional Standards
Understanding the importance of confidentiality, data protection and information security in administrative roles
Applying organisational policies and procedures for handling sensitive and confidential information
Managing ethical considerations and professional boundaries in day-to-day administrative work
Supporting compliance with relevant governance, regulatory and internal control requirements
Developing personal habits and team practices that maintain high standards of integrity and discretion
Creating approaches to continuous improvement in professional conduct and governance awareness
10 Personal Effectiveness, Development and Career Progression
Developing personal effectiveness strategies that improve productivity, resilience and job satisfaction
Building skills in self-management, continuous learning and professional development
Managing career progression within secretarial and administrative fields through skill development and visibility
Establishing networks and relationships that support professional growth and knowledge sharing
Balancing the demands of the role with personal wellbeing and sustainable working practices
Positioning secretarial and office administration as a valued professional career with clear development pathways
Organisational Impact
Improved efficiency and quality of administrative support across teams and departments
Stronger professional standards in communication, documentation and stakeholder service
Better coordination of meetings, events and daily operations through capable secretarial and administrative practice
Enhanced information handling, confidentiality and governance in administrative functions
Greater organisational resilience through skilled, adaptable and professional administrative support
Sustainable improvement in the contribution of secretarial and office administration functions to overall organisational effectiveness
Personal Impact
Advanced practical skills in secretarial practice, office administration and professional support
Enhanced confidence and competence when managing complex workloads and stakeholder interactions
Clearer professional identity and capability to contribute at a higher level within administrative functions
Immediately applicable techniques in communication, organisation and digital tools that improve daily performance
Expanded perspective on the strategic value of professional secretarial and administrative roles
Greater personal effectiveness, job satisfaction and readiness for career progression in office administration
General Notes
Sector customisation available on request
Training material provided
Elevoris Certificate of Training issued to all participants
Optional post-programme advisory coaching available
Professional secretarial and office administration skills remain fundamental to organisational effectiveness, even as technology and working practices evolve. By strengthening both core competencies and contemporary capabilities, administrative professionals deliver greater value to their colleagues and organisations while building rewarding careers.
Enrol now in the Secretarial & Office Administration Professional Masterclass to develop the practical skills, professional standards and modern capabilities required to excel in today’s administrative environment.
